The Game Hosters Refund Policy
(Version 1.0 - Revised February 8, 2008)
1. Service Rates
Subscriber acknowledges that the nature of the service furnished and the initial rates and charges have been communicated to Subscriber. Subscriber is aware that the Company may prospectively change the specified rates and charges from time to time. The promotional offer is contingent upon Company achieving and maintaining its cost of service goals including but not limited to rates charged to company by its suppliers.
2. Payment
Establishment of this service is dependent upon receipt by the Company of payment of stated charges. Subsequent payments are due on the anniversary date of the month for that month's service.
3. Payments and Fees
Service will be interrupted on accounts that fail to send payment by due date. Accounts will then be permanently deleted and disconnected without refund after seven (7) days unless contact is made to Company and special arrangements are made. Accounts that are not collectable by us may be turned over to an outside collection agency for collection. If your account is turned over for collection, you agree to pay the company a "Processing and Collection" Fee of not less than $50 nor more than $150. If you desire to cancel your account, please follow the proper procedure to do this as outlined in this TOS.
4. Refund and Disputes
All payments to us are nonrefundable unless cancellation of account occurs within the thirty (30) day "Money Back Guarantee" period for services only including shared hosting, reseller accounts, VPS and not including domain name registration and dedicated servers or when our company finds a fit reason. All account cancellations/refunds must be submitted to our billing department within three (3) days before the next billing cycle. This includes the one time setup fee, if applicable, and subsequent charges regardless of usage. All overcharges or billing disputes must be reported within 30 days of the time the dispute occurred. If you dispute a charge to your credit card issuer that, in our sole discretion is a valid charge under the provisions of the TOS and /or AUP, you agree to pay us an "Administrative Fee" of not less than $50 and not more than $150.
5. Failure to Pay
The Company may temporarily deny service or terminate this Agreement upon the failure of Subscriber to pay charges when due. Such termination or denial will not relieve Subscriber of responsibility for the payment of all accrued charges, plus reasonable interest and any collection fees. The company will also charge a one time fee of $5 for shared and reseller hosting. A $25 will be charged for VPS and dedicated server customers.
7. Account Cancellation
Requests for canceling accounts must be submitted to our billing department within 3 days before the next billing cycle and no more than 60 days prior than payment period ends.
8. Subscriber acknowledges that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of the company and that damages resulting from any interruption of service are difficult to ascertain. Therefore, subscriber agrees that the company shall not be liable for any damages arising from such causes beyond the direct and exclusive control of the company. Subscriber further acknowledges that the company's liability for its own negligence may not in any event exceed an amount equivalent to charges payable by subscriber for services during the period damages occurred. In no event shall the company be liable for any special or consequential damages, loss or injury.
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